1 Overview
GuideMyExam offers a free plan with extensive features and optional paid services including premium subscriptions and coin top-ups. This Refund Policy applies to all paid transactions made on our platform.
By making a purchase on GuideMyExam, you agree to the terms of this Refund Policy. All payments are processed securely through Razorpay, India's leading payment gateway.
Please note that most of our features are available for free — we encourage you to thoroughly explore the free plan before purchasing a premium subscription.
3 Coin Purchases
GuideMyExam has an in-platform coin system. Coins can be earned for free through activities (quizzes, streaks, daily login) or purchased directly.
- Purchased coins are credited to your account immediately.
- Coins can be used to unlock premium study notes and materials.
- Coins have no expiry date and remain in your account until used.
- Coins are non-transferable between accounts.
Coin purchases are generally non-refundable once credited to your account, except in the case of a technical error where coins were charged but not credited. See Section 7 for details.
4 Refund Eligibility
The following table summarises refund eligibility for different purchase types:
| Purchase Type | Refund Window | Eligible? | Conditions |
|---|---|---|---|
| Monthly Premium Plan | Within 7 days | ✓ Yes | If less than 20% of premium content accessed |
| Annual Premium Plan | Within 7 days | ✓ Yes | If less than 20% of premium content accessed |
| Coin Top-up | Within 48 hours | ✓ Partial | Only if coins were not used; technical error cases |
| Premium — after 7 days | After 7 days | ✗ No | No refund after the 7-day window |
| Used Coins | Any time | ✗ No | Coins already used to unlock content are non-refundable |
| Technical Error — double charge | Within 30 days | ✓ Yes | Full refund of duplicate charge with proof |
| Free Plan | N/A | N/A | No charges apply |
5 How to Request a Refund
To request a refund, please follow these steps:
6 Refund Processing Time
Once a refund is approved, the processing timeline is as follows:
- Credit/Debit Card: 5–7 business days to reflect in your account.
- UPI (Google Pay, PhonePe, Paytm): 2–3 business days.
- Net Banking: 5–7 business days.
- Wallet (Paytm Wallet, etc.): 1–2 business days.
Actual timing may vary depending on your bank or payment provider. GuideMyExam is not responsible for delays caused by financial institutions once the refund has been initiated from our end.
7 Non-Refundable Items
The following are not eligible for a refund under any circumstances:
- Premium subscriptions where more than 20% of premium content has been accessed.
- Premium subscriptions purchased more than 7 days ago.
- Coins that have already been used to download notes or unlock content.
- Coin packages purchased more than 48 hours ago (unless there is a technical error).
- Purchases made under a promotional or discounted price (unless there is a technical error).
- Accounts that have violated our Terms of Service.
- Refund requests submitted without a valid order ID or proof of purchase.
8 Cancellation Policy
8.1 Cancelling Your Premium Plan
You can request cancellation of your premium subscription at any time by contacting support@guidemyexam.com. Upon cancellation:
- Your premium access will remain active until the end of your current billing period.
- No further charges will be applied (subscriptions are not auto-renewing by default).
- Cancellation does not automatically trigger a refund — refund eligibility is governed by Section 4.
8.2 Deleting Your Account
You can delete your account from Profile → Account → Delete Account. Please note:
- Account deletion is permanent and irreversible.
- Any unused coins or remaining premium subscription time will be forfeited.
- We recommend requesting a refund (if eligible) before deleting your account.
- Deleted accounts cannot be restored.
8.3 Account Suspension
If your account is suspended or terminated due to a violation of our Terms of Service, you will not be eligible for a refund for any remaining premium subscription time or unused coins.
9 Contact Us
For refund requests, billing questions, or any concerns about your purchase, please reach out to our support team. We aim to resolve all refund-related queries promptly and fairly.